Support
Help Center / FAQ
Answers to the most common questions about [ARCHIVE]. Can't find what you need? Reach us at contact@personaloutcome.me.
Ask [ARCHIVE] Support
Get an answer about this platform right now — where things are, how a feature works, what a tier unlocks. If something is broken, it files the report for you.
Getting started
How do I create a profile?
After you sign up, you'll land on the profile builder — fill in your artist name, genre and a short bio, then save. Your profile gets a permanent @handle that other artists and curators can find you by. You can edit it anytime from Profile in the left sidebar.
What are Archive Credits and how do I get more?
Credits are the balance you spend to pitch playlist curators (100–250 credits per pitch, refunded if a curator doesn't answer within 72 hours). Every plan includes a monthly credit allowance that refreshes automatically — Free gets 300/mo, Connect 1,200/mo, Pro 4,000/mo, Elite 7,500/mo. Upgrading your plan is what raises the allowance.
What does Co-Producer do?
Co-Producer is [ARCHIVE]'s AI production tool — describe a track you're chasing and it builds a starting point (chords, drums, arrangement) grounded in measured production rules. Open it from Co-Producer in the left sidebar. Free accounts get 0 generations/mo; it's included starting on the Connect plan (2/mo).
I didn't get a welcome email after signing up — is that normal?
No — every new signup should get a welcome email with a link to open Co-Producer. Check spam first; if it's still missing, contact support so we can check it sent correctly on our end.
What happens when I ask Archive Bot something?
Your question posts to a public suggestions board other members can see, and also reaches an admin dashboard so the team can act on real, recurring confusion. If something's broken, Archive Bot files the report for you instead of just answering.
Co-Producer
Why does Co-Producer say I'm out of generations?
Co-Producer generations are capped per plan per month: Free 0, Connect 2, Pro 5, Elite 15. The count resets at the start of your next billing period, not on a rolling basis. Upgrading your plan raises the monthly cap immediately.
Can I use Co-Producer without a paid plan?
Not for generations — Free accounts have 0/mo. You can still explore the interface, but to generate a track starting point you'll need Connect or higher.
Where do my past Co-Producer builds go?
Every track you build is saved as a session in the Sessions list on the right side of Co-Producer — searchable, with Like, Share and Delete on each one. Click a session to reload it and keep working from there.
Does asking for a change use up one of my monthly generations?
No — building a new track from scratch counts against your monthly limit, but refining it afterward with "Apply change" doesn't. Make as many changes as you want to a track you've already built.
What is "Your files" in Co-Producer?
It's where you upload your own .flp and your own samples (.wav, .mp3, .flac) for Co-Producer to use. Uploaded samples are free and never count against your monthly generations — label each one's role (kick, snare, bass, etc.) so Co-Producer knows how to use it.
Why didn't my uploaded sample get labeled automatically?
Auto-labeling currently only works on .wav files — mp3 and flac uploads need you to pick the role yourself from the dropdown next to the file. This is a current limit, not a bug.
What does "Finish my project" do?
It's built to take a .flp you upload and finish the arrangement around it, rather than starting from scratch. It's not live yet — the toggle is visible in Co-Producer but shows "Coming soon" until it ships.
Upload your own FLP or samples to Co-Producer (Finish my project)
The Your files panel in Co-Producer accepts one .flp and any number of .wav/.mp3/.flac samples, uploaded by drag-and-drop or by clicking to browse. Uploads appear right there in Your files, tagged FLP or sample, and your FLP is what "Finish my project" will use once that button goes live (it's Coming soon today). Per [ARCHIVE]'s Terms, uploading to Co-Producer doesn't transfer ownership — your file is only used to provide the feature you requested.
Visualizer
What are the Visualizer export limits by plan?
Free exports are 720p, up to 30 seconds, watermarked, and limited to 1 export a week. Connect and Pro export up to 1080p with no watermark (Connect caps at 90 seconds, Pro at 5 minutes). Elite exports up to 4K with no length limit and no watermark.
How do I remove the watermark on my Visualizer export?
The watermark only appears on Free-plan exports — upgrading to Connect or higher removes it automatically on every export after that, no separate toggle needed.
What is the Living Ring preset?
Living Ring is a reactive ring layer in the Visualizer's Spectrum category — it grows with the kick, spreads with low-mid energy and shifts hue with the highs. Add it from the layer picker like any other Visualizer layer.
Artist Studio
Your Artist Studio: overview
Studio is your artist workspace — open it from Studio in the left sidebar. The Overview tab is built around four things: a compact calendar, a "Needs your attention" list, your catalog, and performance charts. "Needs your attention" only shows real, specific items — an unfinished profile field, a pitch about to expire, an unread message, a pending collab request, a plan allowance almost used up, a release missing cover art or links, or a connector that isn't linked. If nothing is pending, it says so instead of showing an empty box.
Pitches and the 72-hour promise
Pitching a curator costs Archive Credits — 100 to 250 depending on the curator, taken from your plan's monthly allowance (Free 300/mo, Connect 1,200/mo, Pro 4,000/mo, Elite 7,500/mo). If a curator doesn't respond within 72 hours, those credits go straight back to your balance — you never pay for a pitch nobody answered. The Pitches tab in Studio lists every pitch by status (awaiting reply, replied, placed), and a pitch that's close to the 72-hour mark shows up in "Needs your attention" on the Overview.
Audience and email signups
The Audience tab shows followers over time, profile views, link clicks by platform, whether your onboarding Spotify-follow and Discord-join steps were completed, fan-gate completions on your own gated products, and the email signup list from your profile page — which you can export. Only you (and [ARCHIVE] admins) can see your numbers, and your fans' emails are never shown to other artists. Until you have followers or signups, the page says so plainly rather than showing fake zeros.
Earnings: downloads vs sales
The Earnings tab opens with a top-line summary — net, gross, fees and payouts — then a monthly chart, then collapsible Sales, Downloads and Payouts sections. The difference that matters: a download is a $0 purchase record — someone unlocked something free, like a weekly FLP drop, by completing its gate. A sale is a real paid purchase. Both count as activity, but only sales generate payouts.
Studio tools and your monthly allowance
The Studio tools tab brings everything you've made with [ARCHIVE]'s tools into one place: your Co-Producer sessions (every version and its download), your Visualizer projects and exports, any Finish-my-project jobs, and your free sample-pack downloads — with quick-launch buttons into each tool. The line "N of M new tracks this month" is the same Co-Producer generation cap as everywhere else on [ARCHIVE]: Free 0, Connect 2, Pro 5, Elite 15 per month. Building a new track from scratch counts against it; refining one you've already built with "Apply change" doesn't.
Catalog: how your Spotify releases appear
Once your profile has a linked Spotify artist page, [ARCHIVE] pulls your albums, singles, top tracks, cover art and release dates into the Music tab automatically — the catalog refreshes once a day from Spotify's public data, so a just-linked profile can take until the next daily sync to fill in. You can also add releases by hand, and hide any you don't want shown. Nothing from your personal Spotify account is read for this — it's the same public catalog anyone can see on Spotify.
FLP drops & gates
What is a free FLP drop, and how do I unlock one?
Every Friday, [ARCHIVE] posts a free, finished FL Studio project file (full arrangement, chords, drums, sub) in the Shop. Unlocking it is free — no payment — but requires following the linked Spotify playlist and joining the [ARCHIVE] Discord. Once both are verified, the download link activates on that product's page.
I followed the playlist and joined Discord, but my download won't unlock — what do I do?
This usually means the gate's Discord or Spotify link is broken, not something you did wrong. Try the gate link directly from that week's drop post rather than an old bookmark, and if it still won't unlock, contact support with the product name and we'll check the link.
Do I have to pay for FLP drops?
No. Every Friday FLP drop is free — gated by a Spotify follow and Discord join, never a dollar amount. If a product page shows a price on an FLP, that's not one of the weekly free drops.
Where do I find past FLP drops, not just this week's?
Browse the FL Studio–category products in Shop — past drops stay listed there, not just the current week's.
Billing & cancelling
What do the plans cost?
Free is $0 forever. Connect is $9.99/mo, Pro is $29.99/mo, Elite is $49.99/mo — billed monthly, prices in USD. Annual billing is also offered on the Pricing page.
How do I cancel my subscription?
Go to Settings → Billing and cancel from there — it's one click and takes effect through the Stripe billing portal. You keep access through the end of your current paid period.
Will I get a refund if I cancel partway through the month?
Check the Refund & Billing Policy page (linked in the footer) for the exact terms — cancelling stops future renewal but refund eligibility for the current period depends on that policy.
Why was I charged again this month?
Paid plans auto-renew at the start of each billing period until you cancel — that's standard subscription behavior, not a billing error. If the charge doesn't match your plan's listed price, contact support with the charge date and amount.
Playlists & curators
How does pitching a curator work?
From Playlists, you can pitch curators directly — each pitch costs 100–250 credits depending on the curator, deducted from your monthly Archive Credits balance. If a curator doesn't respond within 72 hours, those credits are automatically refunded.
How many pitches can I actually send with my plan's credits?
At a rough 100-credit curator, Free gives you about 3 pitches/mo, Connect about 12, Pro about 40, and Elite about 75 — more against cheaper curators, fewer against pricier ones.
Account
How do I change my email or password?
Go to Settings → Account Security to update your password, and Settings → Account Settings for email and other account details.
How do I delete my account and my data?
Go to Settings → Data Storage or Data Recovery for account/data deletion options. On deletion, your analytics rows get your email anonymized within 30 days — only de-identified aggregate metrics are kept.
Is my Discord/Spotify account data visible to other members?
Connecting Discord and Spotify is used for fan-gate verification and is disclosed in the Privacy Policy, not shown publicly on your profile.