Refund & Billing Policy

This Refund & Billing Policy explains how billing, renewals, and refunds work across [ARCHIVE] — including paid subscriptions (artist, label, and premium plans), one-time consumable purchases (boosts, co-signs, spotlights), and digital products sold in the marketplace. By making a purchase or starting a subscription, you agree to this policy alongside our Terms of Service.

Subscriptions are billed in advance on a recurring basis (monthly or annual) using the payment method on file, processed securely through Stripe. • Your plan automatically renews at the end of each billing period until cancelled. • You can cancel at any time from your account settings. Cancellation stops future renewals; your plan remains active until the end of the current paid period. • We do not provide prorated refunds for partial billing periods unless required by applicable law.

Consumable items such as deck boosts, co-signs, and spotlight credits are delivered to your account immediately upon purchase. Because these are digital items granted instantly, they are generally non-refundable once used. Unused credits may be eligible for review on a case-by-case basis.

Digital products (drum kits, sample packs, project files, sound libraries, etc.) are sold by independent sellers on [ARCHIVE]. Due to the nature of downloadable digital goods, all marketplace sales are final once the file has been accessed or downloaded, unless the product is materially not as described, corrupted, or infringes third-party rights. Disputes about a specific product should first be raised with the seller. [ARCHIVE] may mediate but is not the seller of record and is not liable for the content or quality of third-party products.

We may issue a refund where: • You were charged in error or charged more than once for the same item. • A subscription renewed despite a timely, documented cancellation request. • A purchased digital product was corrupted, undeliverable, or materially misrepresented. • A refund is required under the consumer-protection laws of your jurisdiction. Refund requests should be made within 14 days of the charge where possible.

To request a refund or raise a billing issue, contact us with your account email, the approximate date of the charge, and a short description of the problem. Email: contact@personaloutcome.me We aim to review billing requests within 5–7 business days. Approved refunds are returned to the original payment method.

Please contact us before initiating a chargeback with your bank or card provider — most issues can be resolved faster directly. Fraudulent or abusive chargebacks may result in suspension of your account and loss of access to purchased content.

We may update this policy from time to time. Material changes will be reflected in the "Last updated" date. Continued use of paid features after changes constitutes acceptance of the revised policy.